Services

Account Receivable Management

HEA continues to educate our partners about the importance of collecting past due debt at the early stage of delinquency. The earlier the account is called upon, the higher the probability the account will be collected. To improve overall portfolio liquidation for our clients, HEA added this dynamic service.

HEA First Party will service all accounts as representatives of our partner. Proactive courtesy calls, early stage delinquency calls and dispute resolution will be provided.

HEA uses the right approach to bring an account back into good standing. The expertise we provide our partners is our ability to balance communication and negotiation. You will see a decrease in your Daily Sales Outstanding (DSO) as we apply our collection model to your accounts receivables:

• Collaborative Effort with Partners
• Connect, then Collect
• Key Performance Metrics
• Quality Assurance Program
• Employee Investment

Information Needed to Collect:

• Access to the clients system of record.
• A weekly placement of accounts to be treated.

Reports Include:

• Activity Rates
• Right Party Connect Rates
• Conversion Rate
• Liquidation Rate
*A weekly payment file to generate reporting is required

HEA charges a flat fee per full time employee(FTE) per month, regardless of business days per month. The floor supervisor or a backup FTE will provide coverage in the event of absenteeism.


Third Party Collections

HEA is here for you when your in-house efforts are exhausted and do not result in collecting your past due accounts.

• Commercial Debt Recovery
• International Debt Recovery
• International Arbitration
• Foreign Judgment Collection
• Fraud Recovery
• Foreign Discovery of Assets

HEA uses the proper steps within taking the right approach to commercial debt recovery:

Investigation

HEA utilizes sophisticated investigative resources to gather and analyze information to achieve optimal results.

Negotiation

The financial information and other pertinent facts that we gather enable our efforts to negotiate from a position of leverage and control.

Recovery

Our approach combines state-of-the-art technology and resources with expertise, experience and finesse.